Please read these terms and conditions carefully before using Our Service. “We”, “Us”, “Our”, “Specialised Transport Australia” and “STA”, mean Specialised Transport Australia Pty Ltd and all associated companies, staff, and chauffeurs. “Client”, “You” and “Your” mean the individual/s, company or other entity making a reservation, and/or any representative or guest thereof.
General Terms and Conditions
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Specialised Transport Australia (STA). These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service. You represent that you are over the age of 18. STA does not permit those under 18 to use our service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with our Privacy Policy. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read our Privacy Policy carefully before using our service.
Bookings
General
These Terms apply to all bookings unless otherwise approved by us (such approval not to be unreasonably withheld). Any departure from and/or variation to these Terms stipulated in the booking, must be approved in writing by us in order to be binding on us. The booking is considered as final only after our acknowledgment of the booking. These Terms apply exclusively to the supply of services specified herein and are not binding for additional services. The Client will in no case be allowed to put forward standards, specifications, statutes, rules and uses not duly accepted by us.
Validity and Availability
Unless otherwise specified, any quote for services and our offer to supply services is open for acceptance within 30 days from the date at which it is established. All bookings are subject to availability at the time of reservation. For operational reasons we reserve the right to substitute vehicles of similar category or capacity, where necessary.
STA reserves the right to cancel bookings, amend fares, itineraries, days and times of operation of services offered upon reasonable notice to the extent possible and otherwise as soon as is reasonably practicable (except in an emergency). The Client is responsible for confirming availability.
Booking Terms
Charges start from when the vehicle leaves our base and finish at the time of the vehicle’s arrival back at the same location. Booking costs do not include tolls, waiting time, meals, entrance fees, mobile phone usage, Airport Ground Service Charges, accommodation, venue costs or other incidentals unless specified. If specified, these will be added to the booking costs where applicable. Surcharges may apply to special events and public holidays.
No refund will be made after the vehicle is dispatched from its base. A non-negotiable cancellation fee applicable to the requested service will apply for all cancellations. All prices and conditions specified or described on the STA website or other publications are subject to change at any time without notice.
A deposit of 25% of the total amount payable for each booking may be required unless prior credit arrangements have been made. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 14 days prior to the date of travel. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any additional payment which may become due. Cash payments will only be accepted prior to the hiring and direct debits must clear our account before travel.
Once confirmed, your reservation price will not change unless you change the details of your booking or extend your time/s. Should you need to modify transport times, routes or dates, please advise us in writing. Every effort will be made to accommodate your request but we cannot guarantee to be able to do so. You have the right to cancel your reservation subject to our cancellation policy.
Cancellation Policy
Your deposit is NOT refundable if your booking is cancelled within 30 days of the booked date. The total confirmed fee may be charged if the reservation is cancelled within 7 days of the booked date. Cancellations MUST be made in writing (email or letter) by quoting your booking reference number at least 14 days prior to the booked date.
Payment Terms
Credit card details are required for all reservations and held as security against deposits, waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any additional payment which may become due.
Where an account has been established with us in advance, your account can be paid by bank transfer or by approved credit card. Accounts are strictly thirty (30) days, payable within seven (7) days of receipt. If these terms are not complied with STA reserves the right to charge all outstanding amounts owed to the nominated credit card supplied.
Paying with a credit or charge card may incur a merchant fee of up to 3% of your total invoice. This fee will be added to your invoice and will be advised at the time of booking.
Changes to Reservations
Chauffeurs DO NOT have the authority to alter the booked times, pick up or destination addresses or routes without the prior consent of our fleet manager. If you wish to make a change to your reservation, please contact our Operations team directly.
“No-Show” Passengers
It is necessary to reserve and dispatch a specific car and chauffeur to meet each Client. It is therefore necessary to charge for the service (as a hotel must charge for a guaranteed room) in the event the passenger is a “no show”. You can avoid the “no show” charge by giving us a call before the chauffeur is dispatched. International bookings require 24 hours’ notice prior to the booked time. A “no-show” will be charged the total amount of the confirmed fee if you do not “present” at the nominated time and place.
Over Time
We will always endeavour to accommodate Clients who require excess time with our vehicles. Within reason and where possible, the vehicle will be made available to you for as long as possible after the specified period of your reservation. Any waiting/over time will be charged in 5-minute increments at the appropriate rate for the vehicle nominated..
Unforeseen Circumstances
We will make every effort to arrive at your collection and destination locations on time. However, occasionally allowances must be made for unforeseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicles. We will make every effort to supply an alternate vehicle and advise you prior to pick up. Should we be unable to provide an alternate vehicle, a pro-rata refund may be paid. No guarantee can be made that we will supply an identical vehicle.
Insurance
Our Insurance policies cover our passengers whilst inside our vehicle/s and en route only.
Vehicle Damage & Bad Behaviour
Many of our vehicles are fitted with security cameras. If you or any person within your party damages or soils our vehicle interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify the damage caused. If you or any person forming part of your party causes damage or behaves in a manner deemed unsafe or you or any person forming part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to abort travel, evict you from the vehicle and terminate your reservation. No refund will apply in these circumstances. A police report and security footage will be submitted if necessary.
Safety Devices
Seatbelts are fitted to all our vehicles and must be used by all passengers whilst the vehicle is in motion. Child restraints/booster seats must be used according to RTA and/or applicable State or Territory authority guidelines. Use of the safety devices correctly will be the sole responsibility of the passengers or passengers guardian/parent and/or the person or entity confirming the booking or shown on our invoice. Clients are to advise at time of booking if they require a child restraint/booster seats.
Road Rules & Vehicle Restrictions
There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways, road closures etc., rendering some locations inaccessible. In this case, we will endeavour to collect/deliver passengers at the closest possible point we can. Should the chauffeur deem any location or situation unsafe or unsuitable for the vehicle, an alternative will be sought and used or termination of travel will occur if necessary – the chauffeur’s decision will be final and no refund will be paid. Chauffeurs will adhere stringently to all legal road rules at all times. All chauffeurs will plot his/her own travel route/s.
Fuel Surcharges
From time to time it may be necessary for STA and /or its affiliates to charge a fuel surcharge in various locations. This surcharge may fluctuate and is determined by world oil prices at the time and set by us. You will be advised of any additional charges at the time of booking.
Smoking & Illegal Substances/Materials
For safety reasons, luggage and/ or containers, surfboards, skis or items of a large nature or flammable fluids or items may not be placed within the passenger cabin at any time. The chauffeur has sole discretion to terminate a hiring at any time. Government legislation strictly prohibits smoking and any illegal materials and substances in all licensed public vehicles.
Alcohol
Alcoholic beverages may only be consumed en route, (except to/from school functions) by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. Complimentary alcohol supplied by us will only be served once the vehicle has stopped. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability.
Food
No food of any description is to be consumed inside our vehicles. If included in your package, chauffeurs will serve any food once the vehicle has stopped and passengers alighted unless otherwise specified.
Copyright
All photos/images, artwork and logos displayed throughout this website are the exclusive property of Specialised Transport Australia Pty Ltd and/or its associated companies. All photos may not be reproduced in any form without prior, express written permission. All graphic and text content is protected by Australian copyright law.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Specialised Transport Australia. STA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that STA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall STA or its suppliers be liable for any accident, delay, injury, irregularity, special, incidental, indirect, or consequential loss or damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), except to the extent that any wilful, unlawful or negligent act or omission of STA caused or contributed to the accident, delay, injury, irregularity, loss or damage to persons or property.
Except where we operate as the carrier or service supplier, STA acts only as agent for persons providing the services such as hotels, airlines, charter vessels, air charter or venues etc. Except to the extent of any wilful, unlawful or negligent act or omission of STA, we accept no responsibility whatsoever in relation to the provision or failure to provide those services.
The above provision shall be read subject to any implied terms, conditions or warranties imposed by the Australian Consumer Law or any other Commonwealth or State legislation in so far as such may be applicable and prevent either expressly or by implication the exclusion or modification of any such term, condition or warranty.
Disclosure
We may be obliged to surrender your personal data to regulatory authorities and law enforcement officials in accordance with applicable law. Personal information may be disclosed to identify, contact or bring legal action against anyone damaging, injuring, or interfering with our rights or property.
Disputes Resolution
If You have any concern or dispute about the Service provided by STA, You agree to first try to resolve the dispute informally by contacting the Company.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. When continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, you can contact us by email: contact@yoursta.com.au