Specialised Transport Australia (“STA”) take your privacy very seriously, as do our obligations to comply with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (as amended from time to time) (“Privacy Act”). “Personal Information” includes information that alone or when in combination with other information may be used to readily identify, contact, or locate you (e.g., name, address, telephone number, email address, and location).
This Privacy Policy (“Privacy Policy”) explains and summarises how STA collects, uses, and protects your information, including the Personal Information that you may provide to us or that we may collect from you as you interact with us.
This Privacy Policy applies when STA collects data from customers and guests, including through Limoso our website. Any Personal Information you provide is voluntary.
By disclosing your Personal Information to us or using our Website, you consent to its collection, use and distribution by STA in a manner that is consistent with the Privacy Act and any other applicable data protection laws and this Privacy Policy (which is expressly incorporated into any applicable Website or Application terms of use).
We will update this Privacy Policy from time to time, so please check back with us periodically, as your continued use of our Website means you acknowledge, agree to and consent to those changes.
How do you get my consent?
When you provide us with personal information to make a reservation, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
For example, we collect information when you:
use a Website or Application to make an enquiry about our products and services such as when you request to be sent information, or for purposes that are made clear on the page on which the information is collected;
apply for employment with us through the application process, including through third parties such as your referees and previous employers;
enter our Website. Our third party Internet Host provider records your server address; domain name, the date and time of your visit and the pages viewed and we may also obtain information about you from Google Analytics;
enter into written agreements with us, our agents or third party service providers;
purchase a product or service and become a customer;
supply goods or services to us;
answer a survey or respond to requests from a market research agencies engaged by us;
fill in a competition form;
post a comment on our website, send us an email or make a telephone enquiry;
ask to be placed on a mailing list.
STA may also collect information about you that is publicly available from outside sources including information from telephone directories, the electoral roll, other websites, device ID information from mobile applications or advertisements or purchase email or similar lists from third parties for advertising and marketing purposes.
Types of information we collect
The types of information STA collect from you will vary depending on the purpose for which it is collected, but may include:
Name, email address, telephone and fax numbers and delivery details;
Drivers’ Licence details;
Age;
Gender;
Occupation;
ABN;
IP Address;
Location data;
Device type (iPhone, laptop etc);
Domain name;
Web browser, eg. Safari, Firefox;
Date and time of access to the website and which website you came from;
Content of emails; and
Information you post on your webpage.
Location data and other information that you provide to us may be accessed in connection with your use of a Website or Application. Your use of, and our ability to offer location based functionality is then enabled through our use and disclosure to third parties of location data and associated information. When you interact with us or purchase a STA product or service through a Website or an Application you will be asked for information needed to complete your request. The Personal Information you provide is used, for example, to process your transactions, to create and share reports about these transactions, or to provide related customer service.
The STA Website is not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with STA, you should not send any information about yourself to STA. If a person under 18 submits information through any part of a STA Website or Application, and STA learns the person submitting the information is a child, STA will attempt to delete this information as soon as possible. Because STA does not knowingly collect any Personal Information from persons under 18, we do not knowingly use or disclose such information to third parties.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@yoursta.com.au.
Sensitive Information
STA does not usually require customers to provide Sensitive Information (as defined in the Privacy Act) such as race, religious beliefs, sexual orientation or health information etc. If you disclose sensitive information to us you consent to our collecting, using and disclosing this sensitive information for the purpose for which you disclosed it to us and as permitted under the Privacy Act and other relevant laws.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Anonymity and Pseudonyms
We recognise that sometimes our clients prefer to remain anonymous when booking services with STA. You have the right to remain anonymous or use a pseudonym when entering into transactions with STA, unless such anonymity or use of a pseudonym would be considered unlawful or impracticable. Please let us know if you wish to deal with us anonymously or with a pseudonym. Where possible, we will accommodate this request. However, failing to provide your Personal Information may in some instances make it impractical or impossible to provide you with our products or services.
Cookies
STA or others acting on our behalf may use cookies, pixel tags, web beacons or other similar technologies in connection with the operation of our Websites or Applications. These technologies may collect and store non-Personal Information. We utilise these technologies to research and understand how our Websites and Applications are used, to develop our products and services, to personalise your online experience with STA and to assist us with targeting our advertising and marketing. We may share data collected from you on our Websites with our third party vendors or suppliers to advertise or market to you on other sites as you browse the web.
Our service providers or vendors may also use cookies and related technologies in order to personalise your experiences and adapt a particular STA Website or Application’s functionality to your preferences and for purposes such as those listed above. If you are visiting a URL other than www.yoursta.com.au, you should carefully review the privacy policies of those web sites or applications.
You may set your browser to notify you when you receive a cookie or to refuse receiving it. You should be aware that this may interfere with or make you unable to use certain functionality on websites using cookies and you may not be able to take full advantage of the services available to you on our website. For example, many websites will ask your permission to use a cookie that will enable you to automatically log onto the website. Disabling or removing cookies may require you to manually log on each time you wish to visit that website.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Security
To protect your personal information, STA take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. The electronic database that holds the information is designed to restrict access to unauthorised persons.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, STA cannot ensure or warrant the security of any information you transmit and you do so at your own risk. Once STA receives your transmission, we make reasonable efforts to ensure security on our systems. STA uses secure server software (SSL) and firewalls to protect your information from unauthorised access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. If STA learns of a security system’s breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using one of our Websites or Application, you agree that STA can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website or Application. STA may send an email to you at the email address you have provided if a security breach occurs. If you become aware of any breach of security involving your Personal Information, please contact us immediately.
Except to the extent liability cannot be excluded under statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your Personal Information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). STA takes all reasonable steps to destroy or permanently de-identify Personal Information that is no longer needed for a permitted purpose and it is not required to be retained by law.
Access To Your Information
You may request access to Personal Information STA holds about you by contacting us in writing at the email address below. For security reasons, we require that requests for Personal Information are provided in writing and specify the Personal Information you would like to access.
We will consider the request and advise you of their decision in writing within a reasonable time from receipt of the request.
Where we hold Personal Information you are entitled to access, we may charge you a fee for accessing your Personal Information which will reflect our reasonable costs of retrieving and supplying the information to you.
We may refuse access to your Personal Information in accordance with the Privacy Act, including where the Personal Information relates to anticipated legal proceedings, the request is frivolous or vexatious or giving access would have an unreasonable impact on the privacy of other individuals. If we refuse to provide access, we will give written reasons for the refusal together with the mechanisms available to complain about the refusal.
Changes to this Privacy Policy
STA reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@yoursta.com.au. If you do not speak English or English is your second language and you need assistance telephone 131 450 then ask for 1300 363 992.