Corporate Transfers

For airport arrivals, Specialised Transport Australia (STA) can provide either a kerbside pickup or a meet-and-greet service, depending on the booking requirements and service selected.

For meet-and-greet bookings, your chauffeur will typically wait inside the terminal arrivals area holding either a printed sign or an iPad displaying the passenger’s name. The exact meeting location will vary depending on the airport and terminal and will be advised in your booking confirmation.

For kerbside pickups, passengers will receive instructions regarding the designated pickup location along with their chauffeur’s contact details where applicable.

If you are unable to locate your chauffeur upon arrival, please contact STA immediately so we can assist.

For assistance, contact the STA team on +61 2 8880 2999 or email bookings@yoursta.com.au

Specialised Transport Australia (STA) monitors commercial flight arrivals where valid flight details have been provided during the booking process.

If your flight arrives earlier than scheduled, STA will generally adjust the pickup based on the updated arrival information. Passengers should proceed through baggage collection, customs and airport formalities as normal.

Where possible, your driver will be positioned to meet you upon arrival; however, actual pickup times may vary depending on airport traffic conditions, terminal congestion and operational requirements.

If you experience any issues locating your driver, please contact STA immediately for assistance.

For assistance, contact the STA team on +61 2 8880 2999 or email bookings@yoursta.com.au

If your flight is cancelled, please contact Specialised Transport Australia (STA) as soon as possible.

Depending on the circumstances, notice provided and vehicle status, STA may be able to reschedule your transfer to your new flight or updated travel arrangements.

STA monitors many flights as part of its airport transfer services; however, passengers should still advise STA of any flight cancellations, significant delays or itinerary changes as soon as possible to help ensure the most appropriate arrangements can be made.

If the cancellation occurs before the chauffeur has been dispatched, changes can often be accommodated without issue. Once a vehicle has been assigned or is en route, cancellation charges may apply in accordance with STA’s cancellation policy.

For urgent assistance relating to a cancelled flight or disrupted travel plans, please contact STA on +61 2 8880 2999 as soon as possible.

Yes. Specialised Transport Australia (STA) operates 24 hours a day, 7 days a week, including weekends and public holidays.

Advance bookings are recommended, particularly for early morning departures, late-night arrivals, public holidays and peak travel periods.

While STA can often accommodate last-minute bookings, vehicle availability may be limited during busy periods.

Please note that an after-hours surcharge may apply to services operating between 11:00pm and 4:59am.

To arrange your airport transfer, contact STA on +61 2 8880 2999, email bookings@yoursta.com.au, visit www.yoursta.com.au or use the Book Now button on our website.

In most cases, driver contact details are provided prior to pickup or become available once the chauffeur has been assigned to the booking.

The timing of chauffeur assignment may vary depending on the location, service type and operational requirements. As a result, chauffeur contact details may not always be available immediately after a booking is confirmed.

If you are unable to reach your chauffeur or require assistance, Specialised Transport Australia (STA)’s operations team is available 24 hours a day to assist and coordinate directly with the chauffeur on your behalf.

For airport arrivals, passengers are encouraged to keep their mobile phone switched on after landing to assist with communication if required.

For immediate assistance, please contact STA on +61 2 8880 2999.

Specialised Transport Australia (STA) includes complimentary waiting time for airport arrival transfers to allow passengers to collect luggage and clear the terminal.

For domestic arrivals, up to 30 minutes of waiting time is typically included after landing.

For international arrivals, up to 45 minutes of waiting time is typically included after landing.

Additional waiting time may be charged at the applicable hourly rate.

If you experience delays after landing, please contact STA as soon as possible so appropriate arrangements can be made.

For assistance, contact STA on +61 2 8880 2999 or email bookings@yoursta.com.au

If you are unable to locate your chauffeur, contact Specialised Transport Australia (STA) immediately on +61 2 8880 2999.

Where available, passengers should also attempt to contact the chauffeur directly using the details provided in their booking confirmation or passenger tracking link.

STA’s operations team can quickly confirm the chauffeur’s location, provide updated pickup instructions and assist in reconnecting you with your chauffeur.

For airport arrivals, passengers should remain near the agreed pickup location while assistance is arranged.

For immediate assistance, please contact STA on +61 2 8880 2999.

Yes. Specialised Transport Australia (STA) can often accommodate same-day and last-minute airport transfer bookings, subject to vehicle availability.

Availability may be limited during peak travel periods, major events, public holidays and periods of high demand. For the widest choice of vehicles and service options, advance booking is recommended wherever possible.

For urgent travel requirements, STA’s reservations team can check real-time availability and recommend the most suitable transport option based on your location, passenger numbers and travel requirements.

For urgent same-day bookings, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, visit www.yoursta.com.au or use the Book Now button on our website to check availability and make a booking.

Yes. Passengers may request a preferred vehicle category or, in some cases, a specific vehicle model when making a booking.

Depending on location and availability, passengers may be able to request vehicle categories such as Executive Sedans, European Sedans, Luxury Sedans, SUVs, MPVs, minibuses or coaches.

Requests are subject to availability at the time of booking and may vary by location. While Specialised Transport Australia (STA) will make every reasonable effort to accommodate vehicle preferences, specific vehicles cannot always be guaranteed.

Where a requested vehicle is unavailable, STA will recommend the closest suitable alternative.

To discuss vehicle options or arrange a booking, contact STA to make a booking, request a quotation or discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Yes. Specialised Transport Australia (STA) regularly assists interstate business travellers visiting cities throughout Australia.

Services may include airport transfers, hotel transfers, transport between meetings, conference and event transfers, and as-directed chauffeur services tailored to business travel requirements.

Through STA’s national transport network, business travellers can access consistent service standards across multiple Australian cities while benefiting from centralised booking management and billing arrangements where applicable.

This can be particularly beneficial for organisations managing travel for executives, employees, clients or guests across multiple locations.

To make a booking, request a quotation or discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.